Privacy Policy – How bk11 Protects Your Data

bk11 collects personal data in several categories. The table below summarises what we collect and why each category is needed.

bk11 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming request.

bk11 collects your personal data through the following channels:

• Directly from you: When you register an account on bk11, complete identity verification, make a deposit or withdrawal, contact bk11 support, or update your account settings.
• Automatically during platform use: When you log in to bk11, browse the platform, or play games, bk11 automatically collects device and session data including your IP address, device type, and activity timestamps.
• From payment providers: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, bk11 receives transaction confirmation data from the payment provider to credit or debit your account.
• From identity verification providers: When you complete KYC verification, bk11 may use a third-party identity verification service that processes your ID documents and returns a verification result to bk11.
• From cookies and similar technologies: bk11 uses cookies and similar tracking technologies on the bk11.club website. See the Cookies section of this policy for full details.

bk11 uses your personal data for the following purposes, each of which has a legitimate basis:

• Account operation: To create, manage, and maintain your bk11 account, including processing logins, account updates, and account closure requests.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain an accurate record of your transaction history.
• Identity verification: To verify that you are who you say you are, that you meet the minimum age requirement of 18, and that your payment methods belong to you.
• Fraud and security: To detect and prevent fraudulent activity, bonus abuse, money laundering, and unauthorised account access. This includes automated monitoring of account activity patterns.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling and to apply responsible gaming interventions where appropriate, including deposit limits and self-exclusion.
• Customer support: To respond to your queries, resolve disputes, and maintain a record of your interactions with the bk11 support team.
• Platform improvement: To analyse how players use bk11 and improve the platform's features, performance, and game selection. This analysis uses aggregated and anonymised data where possible.
• Legal compliance: To comply with applicable legal and regulatory obligations, including anti-money laundering requirements and responses to lawful requests from authorities.

bk11 does not use your personal data for third-party advertising, profiling for marketing purposes, or any purpose not listed above without first obtaining your explicit consent.

bk11 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: Third-party KYC providers receive your identity documents and return a verification result to bk11. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• IT and infrastructure providers: bk11 uses third-party hosting and infrastructure services to operate the platform. These providers process data on bk11's behalf under strict data processing agreements.
• Regulatory and legal authorities: bk11 may disclose your data to regulatory bodies, law enforcement agencies, or courts where required by law or in response to a lawful request. bk11 will notify you of such disclosures where legally permitted to do so.
• Fraud prevention services: bk11 may share data with fraud prevention and anti-money laundering services to detect and prevent financial crime. This is a legal obligation, not a commercial choice.

All third parties who receive your data from bk11 are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to bk11.

bk11 uses cookies and similar technologies on the bk11.club website. Cookies are small text files stored on your device that help bk11 recognise you, remember your preferences, and understand how you use the platform.

bk11 uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect your account. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences — such as your preferred language or display settings — so you don't have to set them every time you visit bk11.
• Analytics cookies: Help bk11 understand how players navigate the platform, which pages are most visited, and where players encounter issues. This data is used in aggregated form to improve the bk11 experience. bk11 uses privacy-respecting analytics tools that do not share your data with advertising networks.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use bk11. Disabling functional or analytics cookies will not prevent you from using the platform but may affect your experience.

bk11 retains your personal data for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your account and for 5 years after account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction data: Retained for 5 years from the date of the transaction, in line with financial record-keeping obligations.
• Identity verification documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Gameplay data: Retained for 2 years from the date of the session, unless required for an ongoing dispute or investigation.
• Support communications: Retained for 2 years from the date of the last interaction.
• Device and session logs: Retained for 12 months from the date of the session.

When the applicable retention period expires, bk11 will securely delete or anonymise your data so that it can no longer be linked back to you as an individual.

bk11 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

• TLS encryption: All data transmitted between your device and bk11 is encrypted in transit using Transport Layer Security (TLS).
• Encryption at rest: Sensitive data stored on bk11 servers — including payment details and identity documents — is encrypted at rest.
• Access controls: Access to personal data within bk11 is restricted to staff who need it to perform their job functions. All staff with data access are subject to confidentiality obligations.
• Regular security reviews: bk11 conducts regular security assessments of its platform and infrastructure to identify and address vulnerabilities.
• Incident response: bk11 has a data breach response procedure in place. In the event of a breach that poses a risk to your rights, bk11 will notify affected players without undue delay.

While bk11 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your bk11 account and do not share it with anyone.

As a bk11 player, you have the following rights over your personal data. To exercise any of these rights, contact bk11 support at [email protected] or via live chat. bk11 will respond to all data rights requests within 30 days.

bk11 is strictly for adults aged 18 and above. bk11 does not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the bk11 registration process, and accounts found to belong to minors are closed immediately.

If you believe that a minor has registered on bk11 or that bk11 has inadvertently collected personal data from a minor, please contact bk11 support at [email protected] immediately. bk11 will investigate and, if confirmed, delete all data associated with the minor's account without delay.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms, including bk11. More information on responsible gaming tools is available on the Responsible Gaming page.

bk11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When changes are made, the updated policy will be published on this page with a revised effective date.

Where changes are material — meaning they significantly affect how bk11 uses your data or the rights you have — bk11 will notify registered players via email or in-platform notification before the changes take effect. For minor updates, the revised policy will be published without individual notification.

Your continued use of bk11 after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using bk11 and contact support to close your account.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or want to raise a concern about how bk11 handles your personal data, please contact the bk11 support team using any of the following methods:

• Live chat: Available 24/7 directly on the bk11 platform — the fastest way to get a response.
• Email: [email protected] — bk11 aims to respond to all privacy-related emails within 24 hours and to complete data rights requests within 30 days.

When contacting bk11 about a data rights request, please include your registered email address and a description of the request so we can locate your account and process your request efficiently.

For information about responsible gaming tools and support resources available on bk11, visit the Responsible Gaming page. For the full terms governing your use of bk11, see the Terms and Conditions page.