Terms and Conditions – bk11 Platform Rules

To register and use a bk11 account, you must meet the following eligibility requirements at the time of registration and at all times while your account remains active.

• Age: You must be at least 18 years of age. bk11 does not permit minors to register or play under any circumstances.
• Jurisdiction: You must be accessing bk11 from a jurisdiction where online gaming is not explicitly prohibited by local law. It is your responsibility to verify that your use of bk11 complies with the laws applicable in your location.
• Capacity: You must be registering as an individual acting on your own behalf, not as an agent or representative of any third party.
• Not Self-Excluded: You must not be subject to a self-exclusion order on bk11 or any affiliated platform at the time of registration.

During registration, bk11 will ask for your name, date of birth, contact details, and preferred payment method. The information you provide must be accurate and complete. Providing false information during registration is grounds for immediate account closure and forfeiture of any balance.

bk11 reserves the right to request identity verification documents at any point. Failure to provide requested documents within a reasonable timeframe may result in account suspension until verification is completed.

Each player may hold only one active bk11 account. If bk11 identifies multiple accounts belonging to the same individual — identified by name, device, IP address, payment method, or any combination — all duplicate accounts will be closed. The balance of duplicate accounts may be forfeited at bk11's discretion, particularly where bonuses have been claimed across multiple accounts.

You are solely responsible for all activity that occurs on your bk11 account. This includes:

• Keeping your password secure and not sharing it with any other person.
• Logging out of your account when using a shared or public device.
• Notifying bk11 support immediately if you suspect your account has been accessed without your authorisation.
• Ensuring that all deposits made to your bk11 account are from payment methods that belong to you personally.

bk11 accounts are non-transferable. You may not sell, transfer, or assign your bk11 account or any balance within it to another person. Any attempt to do so will result in immediate account closure.

bk11 reserves the right to close or suspend any account at its discretion, including where the account holder has violated these terms, where suspicious activity has been detected, or where continued operation of the account poses a risk to the integrity of the platform.

bk11 supports deposits and withdrawals via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). The minimum deposit amount and minimum withdrawal amount are displayed in the cashier section of your bk11 account and may be updated from time to time.

Deposits are credited to your bk11 account in real time once the transaction is confirmed by the payment provider. If a deposit does not appear in your account within 10 minutes of completing the transaction, contact bk11 support with your transaction reference number.

Withdrawals are processed to the same payment method used for the most recent deposit. bk11 does not process withdrawals to third-party accounts or payment methods that are not registered in your name. Withdrawal requests from verified accounts are typically processed within 3 minutes. Unverified accounts must complete identity verification before any withdrawal can be processed.

• Withdrawal limits: Minimum and maximum withdrawal amounts apply and are displayed in the cashier section.
• Pending bonuses: If you have an active bonus with an incomplete wagering requirement, withdrawal of the bonus amount is not permitted until the requirement is met. You may withdraw your real-money balance at any time, but doing so will void any active bonus.
• Processing times: While bk11 targets a 3-minute processing time for verified accounts, processing times may be longer during periods of high transaction volume or where additional verification is required.

bk11 does not charge fees on deposits or withdrawals. However, your payment provider may apply their own transaction fees, which are outside bk11's control.

bk11 offers a range of bonuses to registered players, including a welcome bonus on first deposit, weekly reload bonuses, free spins promotions, and cashback offers. All bonuses are subject to the following general terms, in addition to any specific terms stated at the time the bonus is offered.

• Wagering requirement: All bonuses must be wagered a specified number of times before the bonus amount can be withdrawn. The wagering requirement for each bonus is stated clearly when the bonus is offered. Wagering requirements are calculated on the bonus amount only, unless otherwise stated.
• Game contributions: Not all games contribute equally to wagering requirements. Slots typically contribute 100%. Live casino games and table games may contribute at a lower rate. The contribution rate for each game category is displayed in the bonus terms at the time of the offer.
• Bonus expiry: All bonuses have an expiry period. If the wagering requirement is not met within the stated period, the bonus and any winnings derived from it will be forfeited. The expiry period for each bonus is stated when the bonus is credited.
• One bonus at a time: Only one bonus can be active on a bk11 account at any given time. If a new bonus is credited while an existing bonus is active, the existing bonus terms continue to apply until the wagering requirement is met or the bonus expires.
• Abuse: bk11 reserves the right to void bonuses and withhold associated winnings where bonus abuse is detected, including but not limited to: claiming bonuses across multiple accounts, placing low-risk bets designed to meet wagering requirements without genuine gameplay, or exploiting technical errors.

All games available on bk11 use certified random number generators (RNG) that are independently audited to ensure fair and unpredictable outcomes. The published RTP (return to player) figures for each game reflect independently verified return rates. bk11 does not manipulate game outcomes in any way.

Players are expected to engage with bk11 games in good faith. The following are not permitted during gameplay on bk11:

• Using automated software, bots, or scripts to play games or place bets.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage. Any winnings generated through exploitation of a technical error are not valid and will not be paid out.
• Colluding with other players to manipulate game outcomes, particularly in live casino games.
• Using any strategy specifically designed to exploit bonus terms rather than engage in genuine gameplay.

In the event of a technical failure during a game round — such as a disconnection or server error — bk11's system will record the state of the game at the point of failure. Where possible, the game will be resumed from that point. Where resumption is not possible, the bet amount will be returned to your bk11 account balance.

bk11's decision on the outcome of any disputed game round is final, subject to the review process described in the contact section of these terms.

The following activities are strictly prohibited on bk11. Engaging in any of these activities will result in immediate account suspension, forfeiture of balance, and may be reported to relevant authorities where applicable.

• Money laundering: Using bk11 to deposit, transfer, or withdraw funds derived from illegal activity. bk11 complies with anti-money laundering (AML) requirements and will report suspicious transactions.
• Fraud: Using stolen payment credentials, fraudulent identity documents, or any other deceptive means to fund or operate a bk11 account.
• Multiple accounts: Registering more than one bk11 account for the purpose of claiming multiple bonuses or circumventing account restrictions.
• Chargebacks: Initiating a chargeback or payment dispute with your payment provider for a deposit made to bk11 without first contacting bk11 support to resolve the issue. Accounts with active chargebacks will be suspended pending investigation.
• Hacking or interference: Attempting to access bk11's systems, databases, or game servers without authorisation, or interfering with the platform's operation in any way.
• Underage gambling: Registering or playing on bk11 while under the age of 18, or allowing a minor to access your bk11 account.

bk11 collects and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering on bk11, you consent to the collection and use of your personal data as described in the Privacy Policy.

The personal data bk11 collects includes registration information (name, date of birth, contact details), payment information, gameplay history, and device and session data. This data is used to operate your account, process transactions, verify your identity, detect fraud, and improve the bk11 platform.

bk11 does not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory bodies where required by law or necessary to operate the platform.

bk11 is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available in the account settings section of every bk11 account.

If you believe your gaming is becoming a problem, bk11 encourages you to use these tools and to seek support. Full details of the responsible gaming tools available on bk11 are described on the Responsible Gaming page.

bk11 reserves the right to impose account restrictions — including deposit limits or temporary suspension — on accounts where patterns of play suggest a player may be experiencing gambling-related harm. These interventions are made in the interest of player welfare and are not punitive.

bk11 may suspend or close your account at any time, with or without prior notice, in the following circumstances:

• Violation of any section of these Terms and Conditions.
• Detection of fraudulent activity, bonus abuse, or money laundering.
• Failure to complete identity verification within a reasonable timeframe when requested.
• At your own request, including self-exclusion requests.
• Where continued operation of the account poses a risk to the integrity of the bk11 platform or other players.

If your account is closed due to a violation of these terms, any balance associated with the violation — including bonus funds and winnings derived from prohibited activity — may be forfeited. Real-money deposits that are not associated with a violation will be returned to your registered payment method.

You may close your bk11 account at any time by contacting support. Any remaining real-money balance will be processed for withdrawal to your registered payment method after verification.

bk11 provides the platform on an "as available" basis. While bk11 makes every effort to ensure the platform is available and functioning correctly at all times, bk11 does not guarantee uninterrupted access and is not liable for losses arising from:

• Temporary unavailability of the platform due to maintenance, technical issues, or circumstances outside bk11's control.
• Delays in payment processing caused by third-party payment providers.
• Losses resulting from your own decisions during gameplay.
• Unauthorised access to your account resulting from your failure to keep your credentials secure.

bk11's total liability to any player in connection with their use of the platform is limited to the real-money balance held in their account at the time the liability arises. bk11 is not liable for indirect, consequential, or punitive damages of any kind.

bk11 reserves the right to update or modify these Terms and Conditions at any time. Changes will be published on this page with an updated effective date. Where changes are material, bk11 will make reasonable efforts to notify registered players via email or in-platform notification.

Your continued use of bk11 after the publication of updated terms constitutes your acceptance of the revised Terms and Conditions. If you do not agree with any changes, you should stop using bk11 and contact support to close your account and withdraw any remaining balance.

If you have questions about these Terms and Conditions, or if you wish to raise a dispute regarding a game outcome, transaction, or account decision, the bk11 support team is available 24/7 via live chat on the bk11 platform and via email at [email protected].

bk11 aims to resolve all player queries and disputes within 24 hours. For complex disputes, bk11 will acknowledge your query within 24 hours and provide a full response within 5 business days. All dispute decisions made by bk11 are final unless an error in the process can be demonstrated.

For responsible gaming support, please visit the Responsible Gaming page, which includes details of the tools available on bk11 and external support resources.